Shipping policy

Shipping Policy

All orders are shipped from our warehouse in China. We currently ship to the United States, Canada, the United Kingdom and the European Union.

Processing Time

Orders are processed within 2‑5 business days after payment confirmation. Processing time does not include weekends or public holidays.
Once your order is dispatched, you will receive a tracking number sent to your registered email address. Please allow 1‑3 business days for tracking information to update with the carrier.

Available Shipping Options

• Express Shipping: $59.99, estimated 5-8 business days transit time

• Standard Shipping: Free, estimated 7-15 business days transit time
Important: All delivery timelines are estimates only. Transit times may be extended due to customs clearance, carrier delays, holidays, weather or force‑majeure events. We are not responsible for shipping delays caused by these external factors.

Customs, Duties and Taxes

Import duties, taxes and customs fees are the sole responsibility of the buyer. These charges are not included in product price or shipping cost.
Customs fees will not be refunded in the event of return, exchange or warranty claim. You are responsible for checking local import regulations before placing your order.

Address Accuracy

It is your responsibility to provide a complete and correct shipping address. If your package is returned to our warehouse due to incorrect, incomplete or undeliverable address, you will be responsible for the re‑shipping cost. We cannot modify the shipping address after order has been dispatched.

Lost, Stolen or Damaged Packages

If your package is lost, stolen or damaged in transit:
  1. Contact our support team within 14 days after the estimated delivery date.
  2. Provide your order number and tracking number.
  3. We will cooperate with the shipping carrier to file a claim.
We are not liable for packages that are marked as delivered by the carrier but not received by you. Please check your mailbox, porch, and with neighbors. For such cases, you need to open a claim directly with the shipping carrier.

Order Modification After Placement

You may request order changes or address updates only before your order is processed for shipment. Once handed over to the carrier, no modifications can be made. For custom‑spec wheel orders, please refer to our Return Policy for cancellation rules.

Contact

For shipping‑related questions, please email us at renpengcheng050701@outlook.com.