FREQUENTLY ASKED QUESTIONS
Find immediate answers regarding our carbon wheelsets, direct shipping, warranty protocols, and technical specifications.
Our road and gravel carbon wheelsets are engineered for a maximum system weight limit of 120 kg (265 lbs), which includes the combined weight of the rider, riding gear, and bicycle.
Yes. All our wheelsets come pre-installed with tubeless rim tape and high-pressure tubeless valves, making them fully compatible with both tubeless setups and traditional clinchers.
Orders are dispatched within 24–48 hours. International express air shipping generally takes 5–9 business days depending on your destination customs clearance.
For major distribution zones like the US and EU, we utilize DDP (Delivered Duty Paid) shipping options where available to prevent unexpected border fees upon delivery.
You must register your wheelset serial number through our official website warranty portal within 30 days of receipt to fully activate structural coverage.
For accidental impacts or crashes not covered by standard manufacturing warranties, we offer a preferential crash replacement program with discounted replacement rims for original owners.
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