Shipping Policy

Last updated: November 2026

Shipping origin and processing time

Orders are dispatched from Xiamen, Fujian, China. Orders are generally processed within 2–5 business days after payment confirmation. Processing time is separate from delivery transit time and does not include weekends or public holidays.

Shipping methods, charges and delivery estimates

Available shipping methods, charges and estimated transit times depend on the destination and order. The options and charges applicable to your order will be displayed at checkout or confirmed by SSAL before purchase. Shipping services and delivery partners may vary. Any transit time provided is an estimate, not a guaranteed delivery date. Customs clearance, weather, holidays and local delivery conditions may affect delivery.

Duties and taxes

Eligible orders shipped to the United States and European Union may be sent on a Delivered Duty Paid (DDP) basis. For an order confirmed as DDP, SSAL arranges and pays the applicable import duties and taxes covered by that DDP shipment. Please refer to the shipping and tax information shown for your order.

For destinations outside the United States and European Union, or for orders not confirmed as DDP, customs arrangements may differ. Import duties, taxes or other charges may be payable by the customer under the destination country's rules. If you are unsure, contact SSAL before placing your order.

Address accuracy

Please provide a complete and accurate shipping address and contact telephone number at checkout. If an order cannot be delivered or is returned because the address supplied by the customer is incorrect or incomplete, additional shipping charges may apply before reshipment. Contact SSAL as soon as possible if you notice an address error; changes may not be possible after dispatch.

Tracking, delays and delivery problems

Tracking information will be provided when available after dispatch. Tracking updates may take time to appear and may vary by destination and delivery service. If a parcel is delayed, appears lost, is marked delivered but cannot be located, or arrives damaged, contact SSAL with your order number and available tracking information or photos. We will review the shipment and, where appropriate, coordinate an investigation with the relevant delivery service. If a shipment is confirmed lost or damaged, SSAL will assess and arrange an appropriate resolution in accordance with the order details and applicable law. If an item is confirmed to have arrived damaged or incorrect due to an issue attributable to SSAL, SSAL will arrange the reasonable return or replacement shipping required for the agreed remedy.

Contact

Email: sales@ssalcycling.com
WhatsApp: +86 19074925804